Frequently asked questions

Since VR Sync 3.5.0 we've achieved lip-sync synchronization between clients and platforms. By utilizing techniques such as buffer compensation, seek-ahead and latency interpolation, the playback should be in-sync. If you notice playback to be out of sync, or experience a high amount of skipping, seeking or hitching, we suggest trying to encode the video to a lower specification and make sure you have a stable, consistent internet connection.

The number of devices you can connect depends on your license. You can see the maximum number of devices you can connect on the license page.

Yes, there is a monitor screen available on the remote page so you can see which content is being played on each device.

First, start the VR Sync application on the devices and enter your pin.

Second, go to the remote page on the VR Sync Dashboard.

Third, select the devices that you would like to start and stop playing.

Fourth, select the content and press start.

If it is possible to download/ fetch your content with your internet connection, but you can not acces the remote, your wifi network might have firewalls or other restrictions, Please test this by accessing the remote from your mobile network (4g)

Yes, next to each individual device you can see the battery status of the devices in the remote.

Make sure the devices are connected by starting the VR Sync application and entering your pin.

To play surround sound we recommend you use the Windows Client from the Downloads page. You can then use a video file with embedded 7.1 audio and connect it to a surround audio system.

On the remote page, select the Send message button in the available commands. A pop-up will appear that enables you to enter the message. Click Play to send the selected command.

On the remote page,

First, select the device you would like to start a video on;

Second, select the content;

Third, press play;

Repeat these steps for each device.

Yes, just check the loop button in the top-right corner of the command stash and the selected video(s) will loop once you send the command.

First, go to the remote page.

Second, on the left side of the remote you can find the available content.

Third, click on the first piece of content of your playlist.

Fourth, instead of clicking play, click on another piece of content. You will now see a list of commands.

Fifth, press the play button to start your playlist.

Any device with a modern internet browser will work. We do recommend using a screen of at least the size of a tablet. This can be a mobile, tablet or computer.

VR Sync supports the following VR platforms:

•  Android Phone (Cardboard) *
• Oculus GO
• Oculus/Meta Quest 2 & 3
• Windows 10
• Oculus Rift
• HTC Vive
• Vive Focus
• Pico G2*

* Available in store

Your pin can be found in the top left corner of your dashboard.

Once the app has been installed you can link your device to your VR Sync account by entering your pin. Your pin can be found in the top left corner of your dashboard. Please note that the device need to be connected to the internet or a VR Sync box.

You can find the links to the application on the VR sync dashboard under downloads. For the Pico and Android platforms you also find it in-store (see link).

Note: The VR sync application works only in combination with a (trial) license!

A general rule of thumb is that your smartphone needs to have a gyroscope and enough computing power to play a VR video. You can check if your phone has a gyroscope sensor at: gsmarena.com. Furthermore, you can check if your phone can play a VR video by opening it in the phone's native video player.

Yes, you can add as many different types of devices to the connected devices by entering your pin.

Oculus mobile

Since Gear VR's and Oculus GO's do not support updating sideloaded applications, for VR Sync versions previously installed via our preloader you will need to uninstall the app manually before installing from the Oculus Store.

1. Download and extract this file to a Windows computer
2. Connect the device by USB with developer mode enabled
3. Double click the .bat file
4. The app should be removed from the device. You can now install the application the new way.

Other

All other methods such as the Windows player and the Cardboard versions can simply be removed/uninstalled before installing the new versions.

Press the button on your controller or headset ten times very fast. If you are using the windows client, press escape and select Back to PIN.

To extend your usage you can purchase a new license from the license page. Just make sure the start date starts one day after the current license's end date.

Yes, we have Oculus GO as well as Pico devices and Oculus Quest units which you can rent. Please contact us for more information.

The VR Sync application is currently Windows only. So in order to load the app and video's onto a device, you will need a Windows-based pc or laptop.

Once the content is on the devices however, you can use the Web Remote (found on the VR Sync Dashboard website) to control the video playback from any device, including Mac and mobile devices, as long as they have a modern internet browser.

We currently support the following methods:

• Credit card
• Bancontact
• Sofort
• Multibanco
• Przelewy24
• EPS
• iDeal
• Giropay
• Sepa Direct Debit

If you would like to pay by paypal or bank transfer please send us an email.

No, all prices for business as well as personal are the same. Contact us for a custom offer.

For VR Sync to work not a lot of bandwidth is required. We do however need a reliable and relatively low-latency network for a smooth session. We've experience with using VR Sync over 4g and it definitely works.

But don't expect all devices to be in harmonious sync since 4g can sometimes introduce latency in the connection. If you do want the session to be in perfect sync we recommend a VR Sync box. Which is basically a server you can attach to your network's router.

On the license page you find a renew button. You can add devices to your licenses there.

Click on your avatar in the top-right and click change password.

You can find all information about your license on the license page.

On the license page you find a renew button. After completion of the payment your license will be renewed. Furthermore, you will receive an email before your license ends but can also contact or sales team to renew.

The server should automatically be enabled when you have an active license. If the remote or your devices do not connect, please check your connection and contact us.

We offer special discounts for resellers and partners please contact info@vr-sync.com for more information.

For sales questions please contact info@vr-sync.com, for support contact support@vr-sync.com.

Yes you can. When purchasing a license you can fill in your requested starting date.

Yes you can. For custom time periods or requests please contact us.

No, you can use our standard ‘universe’ background or simply define a single color in the content manager.

You can upload 10 pieces of content via the Content manager. If you need more, please contact us and specify how you are going to use the software.

Video specifications:

Codec: H265 or H264

Resolution: 3840x1920

FPS: 30

Bitrate: 16 mb/s

Audio: Stereo aac audio or .tbe (two big ears)

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

VR Sync Supports:

• Monoscopic 360 video
• Stereoscopic 360 video
• Spatial audio
• 360 photo
• SRT Subtitles

Video specifications:

Codec: H265 or H264

Resolution: 3840x1920

FPS: 30

Bitrate: 16 Mb/s

Audio: Stereo aac audio or .tbe (see Facebook Spatial Workstation at 44.1kHz)

Photo specifications:

Codec JPG, PNG

Resolution: 3840x1920

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

After uploading files in the Content manager you can choose which 360 files you would like to push to your devices. Select the checkbox ‘Publish” and all devices connected will automatically start downloading the content.

No, this is not a features which is supported by VR Sync. Content needs to be equirangtangular 2:1.

Yes, we support Two Big Ears (.tbe) files. This is a 360 audio format maintained by Facebook. We support the 44.1khz frequency. If you use 48khz frequency, the audio might sound distorted. For more information see: facebook360.fb.com/spatial-workstation

For filling a room with surround sound you can use the Windows client to playback video files with embedded surround sound.

You can upload content by going to the Content manager on the VR Sync Dashboard and drag and drop your 360 content.

With VR Sync's branding options you have the possibility to show a custom waiting environment to the customer. You can achieve this by picking a custom 360 background image or color, and an optional logo. These branding items will be visible when no content is being played.

Background specifications

360 image

Format: JPG, PNG

Resolution: 3840x1920

Logo specifications

Square image with transparency

Format: PNG

Resolution 1024x1024

Yes, we support stereoscopic TB (over-under) and LR (side by side), as well as monoscopic files. These files should all be Equirectangular.

Yes, for 360 videos you can upload SRT files in the content manager. These subtitles will automatically be shown when the video plays.

Logo 512 x 512 PNG

We would strongly recommend to use transparency

VR Sync supports a 360 panoramic image with a maximum resolution of 3840 x 1920 in .PNG format.

Photo specifications:

Codec JPG, PNG

Resolution: 3840x1920

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

Deselect the ‘Publish’ box in the Content manager. The content will be deleted from your devices the next time they open the VR Sync application and connect to the internet.

The VR Sync box contains hardware to set up your own local VR Sync network. Usually this means a router and one or multiple access points. These are set-ups we usually ship, depending on your needs.

VR Sync Box S (max. 50 users) €350

• VR Sync Server module
• Draytek Vigor2133AC

VR Sync Box M (max. 100 users) €1.050

• VR Sync Server module
• Draytek Vigor2926
• Ruckus R510

VR Sync Box L (max. 200 users) €1.750

• VR Sync Server module
• Draytek Vigor2926
• Ruckus R510 x2

VR Sync Box XL (max. 300 users) €2.450

• VR Sync Server module
• Draytek Vigor2926
• Ruckus R510 x3

Please make sure the vr sync box is properly connected and powered on. Then log in to the VR Sync wifi-network using the following password: sdfghjkl

After connecting to the local sync network, open a browser and go to this address 172.28.1.9.

Now, you should be able to controll the devices. You can also open the remote from a smartphone or tablet. Have fun!

The number depends on the VR Sync box you have purchased. It can range from 50 till 200. For numbers above this range a custom request can be made.

No, you will need an active license to use the VR Sync box.

After connecting the hardware and plugging everything in power, a wifi network will pop-up called VR Sync. Connect your VR devices to the wifi network (password sdfghjkl) and the laptop/smartphone used to control the playback.

To control the VR Sync session, connect to the wifi and type 172.28.1.9 in a browser to open the web remote and control the device playback.

By default the VR Sync Box is set to have an SSID name of VR Sync and the password: sdfghjkl.

No, just power. You connect the devices and the remote to the Sync box.

For your devices to download/remove new content, you would need to connect the devices to an internet connection before connecting to the Sync Box.