VR Sync Support

Get started

1. Select your platform
2. Upload your content
3. Monitor & control
4. Analytics
5. Manage organization

FAQ

  • How do I go back to the PIN screen in the VR Sync App?

    Press the button on your controller or headset ten times very fast. If you are using the windows client, press escape and select Back to PIN.

  • What type of content is supported?

    VR Sync Supports:

    • Monoscopic 360 video
    • Stereoscopic 360 video
    • Spatial audio
    • 360 photo

    Video specifications:

    Codec: H265 or H264
    Resolution: 3840x1920
    FPS: 30
    Bitrate: 16 mb/s
    Audio: Stereo aac audio or .tbe (see Facebook Spatial Workstation at 44.1kHz)

    Photo specifications:

    Codec JPG, PNG
    Resolution: 3840x1920
    Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

  • Does VR Sync work on Mac?

    The VR Sync application is currently Windows only. So in order to load the app and video's onto a device, you will need a Windows-based pc or laptop.
    Once the content is on the devices however, you can use the Web Remote (found on the VR Sync Dashboard website) to control the video playback from any device, including Mac and mobile devices, as long as they have a modern internet browser.

  • What is included in the VR Sync box?

    The VR Sync box contains hardware to set up your own local VR Sync network. Usually this means a router and one or multiple access points. These are set-ups we usually ship, depending on your needs.

    VR Sync Box S (max. 50 users) €350

    • VR Sync Server module
    • Draytek Vigor2133AC


    VR Sync Box M (max. 100 users) €1.050

    • VR Sync Server module
    • Draytek Vigor2926
    • Ruckus R510


    VR Sync Box L (max. 200 users) €1.750

    • VR Sync Server module
    • Draytek Vigor2926
    • Ruckus R510 x2


    VR Sync Box XL (max. 300 users) €2.450

    • VR Sync Server module
    • Draytek Vigor2926
    • Ruckus R510 x3

  • How can I pay for my license?

    We currently support the following methods:

    • Credit card
    • Bancontact
    • Sofort
    • Multibanco
    • Przelewy24
    • EPS
    • iDeal
    • Giropay
    • Sepa Direct Debit

    If you would like to pay by paypal or bank transfer please send us an email.

  • Which platforms are supported?

    VR Sync supports the following VR platforms:

    •  Android Phone (Cardboard) *
    • Oculus GO *
    • Samsung Gear VR *
    • Google Daydream *
    • Windows 10
    • Oculus Rift
    • HTC Vive
    • Vive Focus
    • Pico VR *
    • Lenovo Mirage

    * Available in store

  • Do you offer non commercial business (personal) licenses?

    No, all prices for business as well as personal are the same. Contact us for a custom offer.

  • Can I Sync 2 different types of headsets (i.e. Rift & GO) at the same time?

    Yes, you can add as many different types of devices to the connected devices by entering your pin.

More FAQ

Remote

How do I use the monitor in the remote?
Read

Upload your content

How do I use an SD card with VR Sync?
Read
How to manually preload your content
Read
How to copy VR Sync files from one device to another
Read

Organization Manager

Create and manage an organization
Read
Manage organization user's content
Read
How to share VR Sync features
Read

Analytics

How do I use VR Sync Analytics?
Read

Select your platform

How to install VR Sync on Oculus GO or Gear VR using a redeem code
Read

VR Sync Box

How do I prepare my VR Sync Box for remote support?
Read
How do I use my VR Sync Box?
Read

Haven't found what you're looking for?

Email

support@vr-sync.com

Phone

+31 30 711 61 58