• What are the recommended specifications for 360 photo?

  Photo specifications:

  Codec JPG, PNG

  Resolution: 3840x3840

  Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

• What are the recommended specifications for the background image?

  VR Sync supports a 360 panoramic image with a maximum resolution of 3840 x 3840 in .PNG format.

• What type of content is supported?

  VR Sync Supports:

  • Monoscopic 360 video
  • Stereoscopic 360 video
  • Spatial audio
  • 360 photo
  • SRT Subtitles

  Video specifications:

  Codec: H265 or H264

  Resolution: 3840x3840

  FPS: 60

  Bitrate: 50 Mb/s

  Audio: Stereo aac audio or .tbe (see Facebook Spatial Workstation at 44.1kHz)

  Photo specifications:

  Codec JPG, PNG

  Resolution: 3840x3840

  
  

  Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

• What specifications should be used for the custom branding?

  With VR Sync's branding options you have the possibility to show a custom waiting environment to the customer. You can achieve this by picking a custom 360 background image or color, and an optional logo. These branding items will be visible when no content is being played.

  Background specifications

  360 image

  Format: JPG, PNG

  Resolution: 3840x3840

  Logo specifications

  Square image with transparency

  Format: PNG

  Resolution 1024x1024

• What are the recommended specifications for 360 video?

  Video specifications:

  Codec: H265 or H264

  Resolution: 3840x3840

  FPS: 60

  Bitrate: 50 mb/s

  Audio: Stereo aac audio or .tbe (two big ears)

  Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on your device to make sure it's supported on your platform of choice.

• How do I go back to the PIN screen in the VR Sync App?

  Press the button on your controller or headset ten times very fast. If you are using the windows client, press escape and select Back to PIN.

• Is there a latency between devices?

  Since VR Sync 3.5.0 we've achieved lip-sync synchronization between clients and platforms. By utilizing techniques such as buffer compensation, seek-ahead and latency interpolation, the playback should be in-sync. If you notice playback to be out of sync, or experience a high amount of skipping, seeking or hitching, we suggest trying to encode the video to a lower specification and make sure you have a stable, consistent internet connection.

• Which platforms are supported?

  VR Sync supports the following VR platforms:

  •  Android Phone (Cardboard) *
  • Oculus GO
  • Oculus/Meta Quest 2 & 3
  • Windows 10
  • Oculus Rift
  • HTC Vive
  • Vive Focus
  • Pico G2*

  * Available in store

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